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This Refund Policy applies to the Hospinova platform and services (“Service”) operated by Sphere Web Hosting LLC (“we”, “us”, “our”).
By purchasing or subscribing to the Service, you agree to this Refund Policy.
1. General Policy
Hospinova is a subscription-based Software-as-a-Service (SaaS) offering delivered digitally.
Due to the nature of digital services and immediate access upon activation, all payments are non-refundable, except where required by applicable law or explicitly stated in writing.
2. Subscription Fees
- Subscription fees are billed in advance according to the selected billing cycle (monthly, annually, or as otherwise agreed).
- Once a billing period has started, no partial or prorated refunds are provided for unused time, unused features, or early termination.
3. Cancellation
You may cancel your subscription at any time through your account or by contacting support.
- Cancellation will prevent future billing.
- Access to the Service will remain active until the end of the current paid billing period.
- No refunds are issued for cancellations made mid-cycle.
4. Trial Periods (If Applicable)
If a free trial or pilot period is offered:
- No charges will apply during the trial unless explicitly stated.
- Once the trial converts into a paid subscription, standard billing and this Refund Policy apply.
5. Exceptional Circumstances
Refunds may be considered solely at our discretion in exceptional cases, such as:
- Duplicate charges
- Billing errors caused by our systems
- Legal or regulatory requirements
Service dissatisfaction, change of business needs, or lack of usage do not qualify as exceptional circumstances.
6. Third-Party Payment Providers
Payments may be processed by authorized third-party payment providers acting as merchants of record. Refunds, if approved, will be issued via the original payment method and in accordance with the provider’s processing timelines.
7. Taxes
Any applicable taxes (including VAT) are non-refundable unless required by law.
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will become effective upon publication on our website.
9. Contact Information
For refund-related questions, please contact:
Sphere Web LLC
Email: info@hospinova.com
Website: https://hospinova.com