Last updated: 01/01/2026
This Privacy Policy explains how Sphere Web Hosting LLC (“Company”, “we”, “us”, or “our”) collects, uses, and protects personal data in connection with the Hospinova platform and website (the “Service”).
We are committed to protecting your privacy and handling personal data in a transparent and lawful manner in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
1. Who We Are
Data Controller:
Sphere Web Hosting LLC
Operating the Hospinova platform
Website: https://hospinova.com
Email: info@hospinova.com
Hospinova is a B2B SaaS platform designed for hotels and hospitality businesses.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Business & Account Information
- Name
- Business email address
- Company name
- Job title
- Account credentials
- Billing and subscription details
2.2 Technical & Usage Data
- IP address
- Browser type and device information
- Log files and access timestamps
- Usage data related to platform functionality
2.3 Customer Content
Hospinova may process limited personal data contained in content uploaded by customers (e.g., guest-facing messages or configurations), strictly for the purpose of providing the Service.
3. How We Use Personal Data
We use personal data for the following purposes:
- To provide, operate, and maintain the Service
- To manage accounts, subscriptions, and billing
- To communicate with customers regarding service updates or support
- To ensure security, prevent fraud, and monitor system performance
- To comply with legal and regulatory obligations
We do not sell personal data.
4. Legal Basis for Processing (GDPR)
We process personal data based on one or more of the following legal grounds:
- Contractual necessity – to deliver the Service
- Legitimate interests – to improve and secure our platform
- Legal obligations – accounting, tax, and compliance requirements
- Consent – where explicitly provided (e.g., marketing communications)
5. Data Sharing and Third Parties
We may share personal data with trusted third parties only when necessary, including:
- Payment processors and billing providers
- Hosting and cloud infrastructure providers
- Technology partners, including Nonius – Engenharia de Redes, S.A., for system integration and service delivery
- Legal or regulatory authorities when required by law
All third parties are required to protect personal data and use it only for agreed purposes.
6. International Data Transfers
Personal data may be processed or stored outside your country of residence. Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Fulfill contractual and legal obligations
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
However, no system can be guaranteed to be 100% secure.
9. Your Data Protection Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
10. Cookies
Hospinova may use cookies or similar technologies to ensure proper website functionality and improve user experience. Detailed information may be provided in a separate Cookie Policy.
11. Children’s Data
The Service is intended for business use only and is not directed at children. We do not knowingly collect personal data from individuals under the age of 16.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon publication on our website.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Sphere Web LLC
Email: info@hospinova.com
Website: https://hospinova.com